Terms of Service

Introduction

Welcome to Pebbals. This introduction explains how our Terms of Service work before you read the detailed terms below.

What documents make up the Terms of Service?

We refer to these Terms of Service as the "TOS" or "Agreement". This page contains the core terms governing your use of Pebbals. The following documents are incorporated by reference and form part of this Agreement:

Privacy Policy, which explains how we collect, use, and share information
Cookie Policy, which explains how we use cookies and similar technologies
Acceptable Use Policy, which describes prohibited uses of our Services
Service-specific terms that apply to particular offerings such as virtual servers, managed databases, and object storage

Who does this Agreement apply to?

When we refer to "Pebbals", "we", "us", or "our", we mean Pebbals and its affiliates. When we refer to "you" or "User", we mean the individual or entity using our Websites or Services. If you use Pebbals on behalf of a company or organization, you represent that you have authority to bind that entity to this Agreement.

What is covered by this Agreement?

This Agreement covers your use of the Pebbals dashboard, websites, cloud infrastructure, managed databases, object storage, billing tools, support features, and related products and services we make available (collectively, the "Services"), as well as our marketing and informational websites (the "Websites").

When does this Agreement take effect?

This Agreement is a binding contract. By creating an account, clicking to accept these terms, or otherwise accessing or using the Websites or Services, you agree that you have read, understood, and agree to be bound by this Agreement.

How are disputes handled?

Except for qualifying small claims matters, disputes arising under this Agreement must be resolved through binding arbitration on an individual basis, not in a class action. You and Pebbals each waive the right to a jury trial for disputes covered by the arbitration section below.

Terms and Conditions

1. Eligibility and Registration

1.1 You may use the Websites and Services only if your use complies with all applicable laws, rules, and regulations. You are responsible for determining whether your use is permitted in your jurisdiction.

1.2 The Websites and Services are not intended for anyone under 18. By using Pebbals, you represent that you are at least 18 years old or have the legal capacity required to enter into this Agreement.

1.3 To access most Services, you must register for an account. You agree to provide accurate account information, including your name, email address, and valid payment details, and to keep that information current. Account information is handled in accordance with our Privacy Policy.

1.4 We may change, suspend, or discontinue any Website or Service at any time. Where reasonably practicable, we will provide advance notice, but we may act immediately when necessary to address security risks, legal obligations, or service integrity.

2. Pebbals Proprietary Rights

2.1 The Websites and Services, including software, design, branding, documentation, and other materials we provide, are owned by Pebbals or its licensors and are protected by intellectual property laws.

2.2 If you submit feedback, suggestions, or ideas about Pebbals, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction.

2.3 Subject to your compliance with this Agreement, Pebbals grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Websites and Services as permitted here.

3. Your Content

3.1 You may upload, store, host, or process data, files, configurations, applications, and other materials through the Services ("Customer Content"). As between you and Pebbals, you retain ownership of your Customer Content.

3.2 You grant Pebbals the rights reasonably necessary to host, process, transmit, display, and back up Customer Content solely to provide and improve the Services.

3.3 You are solely responsible for Customer Content, your applications, your users, and any activity occurring under your account. You represent that you have all rights needed to provide Customer Content through the Services and that your use does not violate law or third-party rights.

3.4 You are responsible for maintaining appropriate security, backups, and access controls for Customer Content. Unless expressly included in your plan, Pebbals does not guarantee retention of backups or deleted data.

4. Rules of Conduct

4.1 You must use the Websites and Services in compliance with our Acceptable Use Policy and applicable law. Prohibited uses include unlawful activity, malware distribution, spam, unauthorized access attempts, cryptocurrency mining without authorization, and interference with other customers or Pebbals systems.

4.2 You are responsible for all activity under your account, including activity by employees, contractors, and end users you authorize.

4.3 You must maintain strong passwords, protect account credentials, and notify us promptly of any unauthorized access or security incident affecting your account.

4.4 You may not reverse engineer, copy, resell, or misuse the Services except as expressly permitted by law or by us in writing.

5. Payments and Billing

5.1 Paid Services are billed according to the pricing shown in the dashboard or in a separate order form. We use third-party payment processors to collect fees. By providing payment information, you authorize us and our processors to charge applicable fees, taxes, and recurring subscription amounts.

5.2 You must keep billing and account information accurate and current. Failure to pay may result in suspension or termination of Services.

5.3 Fees are generally non-refundable except where required by law or expressly stated otherwise. Promotional credits, if offered, may be revoked or expire according to their terms.

5.4 You are responsible for applicable taxes, duties, and government charges related to your purchase of Services, except for taxes based on Pebbals' net income.

6. Third-Party Services

The Websites and Services may link to or integrate with third-party products, payment providers, documentation sites, or infrastructure partners. Pebbals is not responsible for third-party services, and your use of them is at your own risk and subject to their terms.

7. Beta and Preview Features

We may offer preview, beta, or experimental features. Beta Services are provided "as is," may be changed or discontinued at any time, and are excluded from any service level commitments unless we state otherwise in writing.

8. No Warranty

The Websites and Services are provided "as is" and "as available." To the fullest extent permitted by law, Pebbals disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, secure, or error-free operation.

9. Limitation of Liability

To the fullest extent permitted by law, Pebbals will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business interruption. Our aggregate liability for claims arising out of or relating to this Agreement will not exceed the amount you paid Pebbals for the Services giving rise to the claim during the one month before the event occurred, except where liability cannot be limited by law.

10. Indemnification

You will defend, indemnify, and hold harmless Pebbals and its officers, directors, employees, and agents from claims, damages, losses, and expenses arising from your Customer Content, your use of the Services, your violation of this Agreement, or your violation of any law or third-party right.

11. Termination

We may suspend or terminate your access to the Websites or Services at any time for violation of this Agreement, non-payment, security risk, or other legitimate business reasons. You may stop using the Services and close your account at any time. Provisions that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution.

12. Dispute Resolution and Arbitration

12.1 Except for qualifying small claims matters, any dispute arising out of or relating to this Agreement will be resolved by binding arbitration administered by a recognized arbitration provider under its consumer or commercial rules, as applicable.

12.2 You and Pebbals agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding.

12.3 Before initiating arbitration, the complaining party must send a written notice describing the dispute and requested relief. The parties will attempt in good faith to resolve the dispute for 30 days after notice is received.

13. General Provisions

13.1 We may update this Agreement from time to time. If we make material changes, we will provide notice by email, in-product notice, or by updating the "Last updated" date. Continued use after the effective date constitutes acceptance.

13.2 This Agreement constitutes the entire agreement between you and Pebbals regarding the Websites and Services and supersedes prior agreements on that subject.

13.3 You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

13.4 This Agreement is governed by the laws applicable to Pebbals' place of business, without regard to conflict of law principles, except where prohibited by law.

13.5 Notices to Pebbals should be sent to support@pebbals.com. We may provide notices to the email address associated with your account.

13.6 If any provision of this Agreement is held unenforceable, the remaining provisions will remain in effect.