Privacy Policy

1. Personal Information We Collect

Information you provide

• Account registration. When you create an account, we may collect your name, email address, company name, billing address, phone number, and profile details.
• Payment information. Payment details are processed by our payment providers. We do not store full payment card numbers on our systems, but we may retain billing metadata needed for invoices and account management.
• Support and communications. If you contact us, open a support ticket, or respond to surveys, we collect the information you choose to provide, including message content and attachments.
• Team and account settings. We collect information about team members, roles, language and currency preferences, and security settings you configure in the dashboard.

Information collected automatically

• Log and device data. We collect IP address, browser type, device identifiers, operating system, timestamps, and similar technical data when you access the Services.
• Usage data. We collect information about how you use the dashboard, including pages viewed, features used, provisioning actions, and performance metrics needed to operate and improve the Services.
• Cookies and similar technologies. We use cookies and related technologies to keep you signed in, remember preferences, and understand how the Services are used. See our Cookie Policy for details.

Information from third parties

We may receive information from payment processors, infrastructure providers, fraud prevention services, and authentication partners when needed to provide the Services, process payments, or protect accounts.

2. How We Use Personal Information

We use personal information to:

• Provide, operate, maintain, and improve the Services
• Create and manage your account, subscriptions, and infrastructure resources
• Process payments, invoices, and billing-related communications
• Respond to support requests and communicate with you about your account
• Send service announcements, security alerts, and administrative messages
• Send marketing communications where permitted by law and your preferences
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms and policies

3. How We Share Personal Information

We may share personal information in the following circumstances:

• Service providers. With vendors that help us provide the Services, such as payment processors, hosting providers, email delivery services, analytics providers, and customer support tools.
• Infrastructure partners. With providers that help provision servers, databases, storage, and related cloud resources on your behalf.
• Legal and safety. When required by law, legal process, or governmental request, or when necessary to protect rights, safety, and security.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets.
• With your consent. When you direct us to share information or otherwise consent to sharing.

We do not sell your personal information.

4. Third-Party Services

The Services may contain links to third-party websites, documentation, or tools. Pebbals is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

5. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type of information and the purpose for which it was collected.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a copy of your information in a portable format.

You can update many account details in the dashboard. You may unsubscribe from marketing emails using the link in those messages. You can manage cookies through your browser settings and as described in our Cookie Policy.

To exercise privacy rights, contact privacy@pebbals.com. We may need to verify your identity before responding.

8. International Data Transfers

Pebbals may process and store information in countries other than the one where you live. When we transfer personal information internationally, we use appropriate safeguards as required by applicable law.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact privacy@pebbals.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date. Where required, we will provide additional notice.

Contact Us

If you have questions about this Privacy Policy, email privacy@pebbals.com or contact us through support@pebbals.com.